Nurse navigator Lanor Florance knows that for most patients, a breast cancer diagnosis brings a whirlwind of emotions.
“It’s important to ask what their thoughts and feelings are,” said Lanor. “I help them understand the treatment and what they can expect. I’m their go-to person for any questions or concerns.
In her role at the Beaumont Breast Care Center, Wayne she becomes an immediate, important resource for her patients. And she always asks if there’s anything they need.
“I treat patients in a caring way, listening to what they need, and trying to help them with both treatment and their life needs,” she explains.
Lanor says forming a bond and taking an interest in each individual’s life puts them at ease and makes them more comfortable discussing concerns or sharing personal information.
Lanor’s helpfulness doesn’t stop at information and emotional support. Resources, scheduling assistance and support services are all part of what she brings to the table.
A 37-year-old patient recently shared her thanks for Lanor’s role in her care team saying, “Cancer is life changing, but having her by my side as a calming presence meant a lot. She knew what I needed to do and guided me.”
Going above and beyond for her patients is common practice for Lanor.
She recently advised the patient to join a support group for emotional support. “I had reservations about joining a group,” said the patient. “I didn’t think I could relate to someone older than me and would relate better to someone
closer to my age.”
With the patient’s approval, Lanor connected her to another patient going through a similar diagnosis. The two patients exchanged phone numbers and started texting each other on a regular basis, supporting one another and exchanging notes on their
treatment. If Lanor can take even one worry away from a patient - she just does it.
“I remind patients that going through breast cancer is like a roller coaster. Emotions will be up and down, and that’s ok. If it becomes too overwhelming, I want them to know there are resources to help support them.”