Telehealth: Online Video Doctor Appointment

Older couple using Video Visit to speak to their Beaumont doctor
 

What is a Video Doctor Appointment?

Video doctor appointments are a convenient and secure way to help you receive care when you need it. Avoid the time and cost associated with an in-person visit and speak to a Beaumont doctor using a smartphone, tablet, or computer.


A Video Appointment is a scheduled appointment in which you are connected to your healthcare provider through myBeaumontChart for a live online video chat. You will be able to see, hear, and speak to your doctor, similar to Facetime or Skype.


To complete a Video Appointment with your doctor, you must have a myBeaumontChart account:

 


Scheduling a Video Appointment

We are now offering video doctor appointments for new and existing patients. If you would like to schedule a Video Appointment with your doctor, please contact your healthcare provider or search participating doctors using our Find a Doctor tool.

 


Preparing for Your Video Appointment

Beaumont Video Visit icon
 

Video Appointments at Beaumont Health are completed using myBeaumontChart. Patients can log-in on their smartphone (Apple or Android) or through a computer with video capabilities.


A smartphone or tablet is the preferred method of connection, since computers may have older web browsers (Internet Explorer, Chrome, Safari, etc.), will need a plug-in installed, or may not have up-to-date video capability.

 

  • for the best Video Visit experience, use your smartphone or tablet to connect
  • make sure that your operating system is up-to-date (in settings)
  • download the myChart app from the Google or Apple App Store
  • install the app and choose Beaumont Health as your health system
  • log-in to your account using your myBeaumontChart ID and Password
  • make sure that other apps on your phone are closed before beginning a Video Visit
  • we recommend a smartphone or tablet be used to connect to a Video Visit, but if one is not available the next best option is a laptop computer with built-in camera
  • make sure that your internet navigator is up-to-date, we recommend using Chrome
  • go to www.mybeaumontchart.com
  • start the Video Visit check-in process under “Visits”
  • you will be asked to download 2 “plug-ins” and install them on your computer in order to run the Video Visit
  • start the eCheck-in process on your phone or computer at least 5-10 minutes before your appointment
  • iPhone/iPad must be running iOS 12.0 or higher
    • lowest compatible iPhone model: iPhone 5s
    • lowest compatible iPad models: iPad Mini 2, iPad 5th Generation, iPad Air, iPad Pro
  • Android Phones/Tablets must be running Android 5.0 (Lollipop) or higher
  • myChart app must be version 9.1 or higher

We strongly recommend using the myChart app when using Video Visit, but if that isn’t an option, they can use the web-based version with these specifications:

  • desktop/laptop must have a webcam
  • compatible web browsers: Chrome, Firefox, Edge
  • users must know how to install software on their PC so they can install the Vidyo Connect software required for the appointment
  • iPhone/iPad must be running iOS 12.0 or higher
    • lowest compatible iPhone model: iPhone 5s
    • lowest compatible iPad model: iPad Mini 2, iPad 5th Generation, iPad Air, iPad Pro
  • iPhones must have Haiku installed version 9.1 or higher
  • iPads must have Canto installed version 9.1 or higher
  • Android devices are not compatible with the Epic Video Visits currently from the Haiku/Canto applications
 

Watch Our Video Visit Patient Tutorial

Using a video visit to connect with your health care provider is easy after watching this step-by-step patient tutorial video.