Telehealth: Online Video Doctor Appointment

Older couple using Video Visit to speak to their Beaumont doctor
 

What is a Video Doctor Appointment?

Video doctor appointments are a convenient and secure way to help you receive care when you need it. Avoid the time and cost associated with an in-person visit and speak to a Beaumont doctor using a smartphone, tablet, or computer.


A Video Appointment is a scheduled appointment in which you are connected to your healthcare provider through myBeaumontChart for a live online video chat. You will be able to see, hear, and speak to your doctor, similar to Facetime or Skype.


To complete a Video Appointment with your doctor, you must have a myBeaumontChart account:

 


Scheduling a Video Appointment

We are now offering video doctor appointments for new and existing patients. If you would like to schedule a Video Appointment with your doctor, please contact your healthcare provider by phone for availability.



Preparing for Your Video Appointment

Beaumont Video Visit icon
 

Video Appointments at Beaumont Health are completed using myBeaumontChart. Patients can log-in on their smartphone (Apple or Android) or through a computer with video capabilities.


A smartphone or tablet is the preferred method of connection, since computers may have older web browsers (Internet Explorer, Chrome, Safari, etc.), will need a plug-in installed, or may not have up-to-date video capability.

 

  • for the best Video Visit experience, use your smartphone or tablet to connect
  • make sure that your operating system is up-to-date (in settings)
  • download the myChart app from the Google or Apple App Store
  • install the app and choose Beaumont Health as your health system
  • log-in to your account using your myBeaumontChart ID and Password
  • make sure that other apps on your phone are closed before beginning a Video Visit
  • we recommend a smartphone or tablet be used to connect to a Video Visit, but if one is not available the next best option is a laptop computer with built-in camera
  • make sure that your internet navigator is up-to-date, we recommend using Chrome
  • go to www.mybeaumontchart.com
  • start the Video Visit check-in process under “Visits”
  • you will be asked to download 2 “plug-ins” and install them on your computer in order to run the Video Visit
  • start the eCheck-in process on your phone or computer at least 5-10 minutes before your appointment
  • iPhone/iPad must be running iOS 12.0 or higher
    • lowest compatible iPhone model: iPhone 5s
    • lowest compatible iPad models: iPad Mini 2, iPad 5th Generation, iPad Air, iPad Pro
  • Android Phones/Tablets must be running Android 5.0 (Lollipop) or higher
  • myChart app must be version 9.1 or higher

We strongly recommend using the myChart app when using Video Visit, but if that isn’t an option, they can use the web-based version with these specifications:

  • desktop/laptop must have a webcam
  • compatible web browsers: Chrome, Firefox, Edge
  • users must know how to install software on their PC so they can install the Vidyo Connect software required for the appointment
  • iPhone/iPad must be running iOS 12.0 or higher
    • lowest compatible iPhone model: iPhone 5s
    • lowest compatible iPad model: iPad Mini 2, iPad 5th Generation, iPad Air, iPad Pro
  • iPhones must have Haiku installed version 9.1 or higher
  • iPads must have Canto installed version 9.1 or higher
  • Android devices are not compatible with the Epic Video Visits currently from the Haiku/Canto applications