Code of Conduct
Corewell Health will conduct its affairs consistent with applicable law, regulations and with business integrity. Patient care is our priority. Suppliers are required to follow Corewell Health policies and code of conduct.
- Mission: Improve health, instill humanity and inspire hope.
- Vision: A future where health is simple, affordable, equitable and exceptional.
- Values: Compassion, collaboration, clarity, curiosity and courage
Supply Chain Strategy
Create an effective supply chain operating model that will produce sustainable cost reductions, support high customer service standards, consolidate the supply chain infrastructure and standardize business practices.
Materials Management Goals of Service
Provide optimum support to our caregivers by providing them with timely accessibility of appropriate, clean, safe, user-friendly products, equipment and services.
- Have a clear understanding of and maximum influence over all elements of supply chain cost
- Maximize understanding of and support for current and emerging technology
- Work with trading partners to enhance each others quality of service and cost profile
Gifts or gratuities of any kind are subject to Corewell Health Code of Conduct and any violations of this could negatively impact future business, as well as, be subject to violation of federal, state or other laws. Suppliers will promptly complete and
return any requested disclosure form regarding compliance.
Introducing Products or Services
All sales representatives seeking to introduce products or services for consideration at any Corewell Health site should initially contact the Corporate Purchasing Department located at 26901 Beaumont Blvd in Southfield. The purpose for initiating such
contact is to become informed of the status of the product or service in question; that is, whether it is currently contracted, whether it is applicable to our institutions, whether previously considered, etc. All purchasing arrangements and contracts
are negotiated at this location. Purchasing staff will meet with sales reps by appointment only.
Site visits require you to make appointments with designated hospital personnel after the initial contact with purchasing. It is the intent of this protocol to best manage your time as well as the time of the purchasing department staff and other hospital
personnel. Suppliers are to make appointments in advance with specific areas or departments. Under no circumstances will a sales rep be permitted to visit Corewell Health staff without a scheduled appointment.
Upon entrance to a hospital, suppliers are required to sign in at the vendor sign-in/out station and may then access public areas that are not patient care (unless authorized), private offices, designated conference rooms and/or administrative offices.
Suppliers must park in designated visitor parking areas and pay the appropriate parking fees. Site specific parking restrictions must be observed.
Select the appropriate location below for site specific parking maps and directions.
All bids must be submitted on forms accompanying the request for quotation, responding in the format as requested. Corewell Health reserves the right to accept all, a portion of, or none of the quotation. Usage figures furnished in quotations are approximate
based on previous usage and should not be construed as a commitment by Corewell Health to purchase quantities listed.
Suppliers may only deliver or install products, equipment or services that have been pre-approved for use by authorized Corewell Health personnel as determined by the Corporate Purchasing Department. Suppliers will not encourage clinicians or hospital
staff to bring in any product outside of the established Corewell Health product process. All purchases of products and services must be approved by appropriate department head and supported by a valid purchase order. Corewell Health is not responsible
or required to pay for any order of products or services not authorized by the Purchasing or Materials Management departments. Such authorization is made by the issuance of a purchase order. Purchase requisitions are not an authorization to purchase.
Products, equipment, or services provided without prior approval or a valid purchase order will be considered a gift or donation to Corewell Health or may be returned at the supplier’s expense.
Products and equipment for trial or evaluation will be provided to Corewell Health at no charge and supported with a ‘no charge’ purchase order. If a patient charge is generated, a Purchase Order will be required.
Suppliers will not request anyone other than a designated member of Contracting, Purchasing, or Pharmacy departments to sign any type of purchasing agreement or contract. Agreements or contracts signed by a non-authorized Corewell Health agent will be
considered non-binding. No agreement will be deemed valid until all Corewell Health contract conditions are met.
Solicitation to patients and employees on Corewell Health premises is prohibited. Any solicitation or distribution of materials must be authorized in writing.
Suppliers cannot target promotional activity at members of the pharmacy, therapeutics or other committees responsible for recommending or approving formulary drugs, devices, or services for use in Corewell Health.
The Corporate Purchasing Department, Corewell Health Administration or Pharmacy office must approve supplier participation in Corewell Health events. Displays may not be placed in Corewell Health public areas. They may only contain Corewell Health approved
information and are limited to educational materials of modest cost. Offsite Educational Programs are permitted with written approval from the Corewell Health site administrator.
Protected Health Information is confidential. Suppliers direct presence with a patient during patient care is subject to patient consent. If required, suppliers shall wear Corewell Health issued scrubs (for a fee).
Suppliers representatives failure to adhere to the regulations set forth in the Vendor Representative Interactions Policy and other Corewell Health Policies will result in the following:
- On the first infraction, the facility on-site dept manager will address the situation with the supplier rep; identify and clarify the policy to prevent further occurrences. This interaction will be documented and reported to the Corporate
Director of Value Analysis in writing.
- On the second infraction by the same rep, an investigation will be conducted that may lead to a letter of reprimand and/or suspension of privilege to access Corewell Health facilities from the Corewell Health Corporate Director of
Value Analysis. This letter will be sent to the rep as well as his/her employer.
- After the third infraction by the same rep, an investigation will be conducted that may lead to the rep’s permanent suspension of privilege to access Corewell Health facilities. The reps employer will be notified of the infraction
in writing. Hospital management or security will prevent access to reps who do not comply with these policies.
Any violation of federal, state or other regulatory laws will lead to the termination of the contract or other business relationship. Corewell Health will report these violations to the appropriate agency, which may lead to fines or imprisonment.
Unless otherwise specified, all deliveries are FOB Hospital and must be directed to the Receiving Department of the appropriate hospital as designated on the Purchase Order. All shipments must be identified with our PO number. Deliveries may be made weekdays,
excluding holidays, between the hours of 8 a.m. and 4 p.m. Under no circumstances should items be delivered to user departments unless authorization is first obtained from either the Materials Management or Purchasing Departments. In such cases, Materials
Management must receive a copy of the packing slip. Payment cannot be assured if these policies are not followed.
All equipment coming into an Corewell Health facility for demonstration, evaluation, clinical/workplace application or purchase must be inspected before delivery to a unit. Patient care equipment will be inspected by Clinical Engineering, non-patient
care equipment will be inspected by Facilities Services, Computer equipment will be inspected by Information Technology.
Prior to removal, any equipment that might contain patient information, e.g., computers, fax machines, must have the approval of Information Technology.
Pharmacy Rep Sign-In
In addition to general sign in and out, and if required by the site pharmacy manager, suppliers who are pharmaceutical representatives are to check in with the on-site pharmacy or pharmacy manager.
All invoices and statements must include the PO number, addressee’s name as it appears on the order, FOB point, and payment terms. All original invoices are to be sent directly to:
Invoices must match the shipment and purchase order price, unit of measure, and item number. Following these procedures will avoid any delays in processing your invoice for payment. Inquiries regarding invoices should be directed to Accounts
Protecting our environment makes good health and business sense. Corewell Health seeks suppliers whose products and services reduce packaging materials, energy and waste.