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Patient Rights and Responsibilities Patient Rights and Responsibilities

Patient Rights and Responsibilities

During your stay with us, our goal is to make your experience as supportive as possible by providing information and open channels of communication. The information below outlines guidelines for each patient’s rights and responsibilities. Some exceptions or modifications may be required, depending on the patient’s condition or circumstances. At Beaumont, no patient shall be denied necessary and appropriate medical care because of race, color, age, national origin, marital status, religion, sex, gender identity, sexual orientation, physical or mental disability, handicap or source of payment.

Patient Rights

Informed decision

you have the right to receive understandable information regarding your condition and proposed treatment. If you do not understand something, ask for it to be explained.
you have the right to select a patient advocate, someone to make medical decisions for you, in the event you are unable to do so for yourself
an advance directive does not affect access to care, treatment or service
the hospital can help you with advance medical directive questions

Information & participation in care

You are entitled to:

know the names and roles of those providing care for you
receive information about your condition, treatment options and expectations for recovery
be involved in decisions and resolve disagreements about your care, treatment and services
be informed when something unexpected happens with your care
be involved in discharge planning as appropriate

Information on facility rules affecting care

You are entitled to information about the Beaumont facility rules and regulations affecting patient care and conduct.

Right to exercise civil & religious liberties

Patients’ civil and religious liberties, including the right to independent personal decisions and the right to knowledge of available choices, shall not be unnecessarily restricted. Beaumont will encourage and support the patients’ exercise of these rights.

Respect

You have the right to have your cultural, psychosocial, spiritual and personal values, beliefs and preferences respected.

Dignity

Beaumont provides an atmosphere that supports personal dignity of patients through the provision of spiritual care and access to religious/cultural activity
you are entitled to privacy, to the extent feasible, in treatment and in caring for personal needs with consideration, respect, and full recognition of your dignity and individuality
Beaumont will protect confidential information and only share patient health information with the patient’s approval, with other health care providers who are treating the patient, or as allowed by law

Treatment choices & refusal of treatment

you have the right to participate in decisions regarding treatment planned by your doctor
you have the right to refuse care as allowed by law
you are entitled to make an informed decision regarding donation of organs and tissue under state law
you have the right to inform staff if there is anyone with whom you do not want information shared
you have the right to refuse performing services for the health facility that are not part of treatment purposes in your plan of care

Freedom from abuse/restraints

Patients are entitled to be free from physical and medication restraints, except when ordered by a physician or advanced practice provider for a specific amount of time, or in the case of an emergency where restraints are used to protect the patient from injuring self or others.

Restraints may only be applied by a qualified professional who shall document the reason for restraints in the patient’s medical record and promptly report the use of restraints to the physician or advanced practice provider who ordered the restraints.

If the patient is given a medication restraint, the physician or advanced practice provider who ordered the restraint will be consulted within 24 hours after the patient is given the medication.

Research studies

Patients have the right to receive information about experimental procedures that are proposed as a part of their care. Patients have the right to refuse experimental treatment without affecting continuing care and provider relationships.

Pain support

Patients have the right to receive appropriate pain and symptom management.

Interpretive services

To ensure effective communication with patients and their companions who are deaf, blind, hard-of-hearing, or have limited English proficiency, we provide appropriate auxiliary aids and services free of charge, such as qualified sign language and oral interpreters, high definition video remote interpreting services, over the phone interpreting, note takers, written and translated materials, telephone handset amplifiers, assistive listening devices and systems, telephone compatible with hearing aids, and televisions with captioning of most Beaumont facilities’ programs. Please ask your nurse or other Beaumont staff.

Right to associate with others

Patients are entitled to associate and have private communications and consultations with health care providers, attorneys or any other person of their choice and to send and receive personal mail unopened. These rights may be limited when medically appropriate and documented in the medical record.

Patients may meet with, and participate in, the activities of social, religious and community groups at their discretion. These rights may be limited when medically appropriate and documented in the medical record.

Visitation

Visits from family and friends are welcome and can be helpful for emotional support.

The presence of a support individual of the patient’s choice is allowed unless the individual’s presence infringes upon patient rights or safety or is medically or therapeutically contraindicated. The individual may or may not be the patient’s surrogate decision-maker or legally authorized representative.

After you leave

you have the right to receive a copy of your medical chart
you may receive a copy of your physician’s completed notes by asking your nurse to include these notes in the After Visit Summary printout
you have the right to refuse the release of your confidential information to a person outside Beaumont, unless you are being transferred or the release is allowed by law
You may access your health records for a reasonable fee upon request in accordance with HIPAA and Michigan’s Medical Record Access Act. You are also entitled to request amendment to and receive an accounting of disclosure of your health information as applicable by law.
you are entitled to receive an explanation of your bill regardless of the source of payment and to receive, upon request, information relating to financial assistance available through the health facility

Patient Responsibilities

Rules & regulations

During your medical treatment, you are responsible for the following rules and regulations affecting patient care and conduct. Please partner with us to achieve the best care possible.

you are responsible for providing a complete and accurate medical history
treat staff, visitors and other patients with respect, and refrain from physical and non-verbal language or behavior that is offensive, abusive or intimidating
tell your care providers about unexpected complications or side effects you may feel during treatment
speak up to any of your caregivers if you do not understand your plan of care or the things you are expected to do
follow recommendations according to the plan of care set by yourself, your doctor and staff
Provide accurate information about your source of payment for care and services. If you need financial help, you should ask a social worker for more information.
ask for pain relief when pain first begins, and tell your nurse if your pain has not been relieved
Keep all weapons at home. Notify staff immediately if a weapon was brought into a Beaumont facility so that the weapon can be placed in a secure location.
be respectful of quiet hours and roommates while staying in shared spaces
Eliminate all alcohol, tobacco product, and/or nonprescription drug possession and use on hospital property. Ask a care provider if help is needed to eliminate any of these items while at a Beaumont facility.

Concerns/questions about service

You have the right to present a complaint or grievance about your care at Beaumont Health. If you have comments or concerns, you should contact a Beaumont patient representative.

You have the right to recommend changes in policy or services on behalf of yourself without fear of discrimination, intimidation, retaliation or that we will no longer provide care for you.

Corporate authority

Beaumont Health (BH) as the corporate parent to William Beaumont Hospital, Botsford General Hospital, and Oakwood Healthcare Inc., (Subsidiary Hospitals) establishes the standards for all policies related to the clinical, administrative and financial operations of the Subsidiary Hospitals. The Subsidiary Hospitals, which hold all health facility and agency licenses according to Michigan law, are the covered entities and the providers of health care services under the corporate direction of BH.

Billing questions & concerns

You are entitled to receive and examine an explanation of your Beaumont Health bills regardless of source of payment, and to receive, upon request, information related to financial assistance available by and through Beaumont Health.

If you have questions or billing concerns, please contact billing to speak to a patient financial services representative..

The patient financial representative can help with the following:

concerns regarding your insurance coverage or how you intend to pay your bill, to help you understand the billing process and your options
if you have no health insurance, there is a chance you may be eligible for financial assistance through government or private sources depending on your financial status, illness or nature of condition
if you have no health insurance and are unable to pay, a service excellence representative from our non-profit hospital can put you in touch with the Patient Financial Assistance Policy and application

Contact Patient Experience

Beaumont Hospital, Dearborn
- 313-593-7160
Beaumont Hospital, Farmington Hills
- 947-521-8880
Beaumont Hospital, Grosse Pointe
- 313-473-6816
Beaumont Hospital, Royal Oak
- 248-551-0500

Beaumont Hospital, Taylor
- 313-295.5181
Beaumont Hospital, Trenton
- 734-671-3643
Beaumont Hospital, Troy
- 248-964-1800
Beaumont Hospital, Wayne
- 734-467-4111
Beaumont Medical Group
- 947-522-2007

YOU MAY ALSO CONTACT

Michigan Department of Health and Human Services & Bureau of Health Systems

P.O. Box 30664
Lansing MI, 48909
800-882-6006

The Joint Commission

www.jointcommission.org

Report a Patient Safety Event link in the “Action Center” on the home page of the website:
• By fax 630-792-5636
• By mail to The Office of Quality and Patient Safety (OQPS), The Joint Commission, One Renaissance Boulevard, Oakbrook Terrace, Illinois 60181

KEPRO Beneficiary Hotline

855-408-8557