Beaumont, Royal Oak named consumers’ choice in five county area

Friday, December 16, 2016

Hospital earns NRC Health’s ‘Consumer Choice Award’ for 21 consecutive years

The people have spoken. Beaumont Hospital, Royal Oak has been named the top choice of consumers by NRC Health for the 21st consecutive year in a five-county area in Metro Detroit.

The NRC Health 2016-17 Consumer Choice Award winners were determined by consumer perceptions on multiple quality and image ratings collected in the company's Market Insights survey. This is the largest online consumer health care survey in the country, surveying more than 300,000 households. The award recognizes hospitals consumers identify when asked to name the hospital with the:

  • best overall quality
  • best image and reputation
  • best nurses
  • best doctors

Of the more than 3,000 hospitals named by consumers in the study, top choice awards were given to hospitals in markets across the country in core-based statistical areas, as defined by the U.S. Census Bureau. Beaumont, Royal Oak was named the top choice of consumers for the following counties:

  • Lapeer County
  • Livingston County
  • Macomb County
  • Oakland County
  • St. Clair County

Based on NRC Health Market Insights data from November 2015 through December 2016, area consumers preferred Beaumont Health overall as their health care system in Metro Detroit.

"We are honored to be the most preferred hospital in the region," said Rosanna Morris, president, Beaumont, Royal Oak. "Our team is proud that Beaumont, Royal Oak has been named a winner every year since the award’s introduction 21 years ago. It reflects our commitment to family and patient-centered care at this hospital and the exceptional care provided every day throughout Beaumont Health. We strive to empower engaged consumers to manage the care of themselves and their families.”

Leslie Rocher, M.D., chief medical officer, Beaumont, Royal Oak and senior vice president, chief academic and clinical officer for Beaumont Health added, "This affirms our community’s recognition of the exemplary work of our physicians, nurses and health professionals. Working as a team, they balance the art and science of medicine, providing compassionate care and outstanding outcomes.”

View the complete list of winners.


NRC Health (NASDAQ:NRCIA and NRCIB) has helped health care organizations illuminate and improve the moments that matter to patients, residents, physicians, nurses and staff for 35 years. Their empathetic heritage, proprietary methods and holistic approach enable its partners to better understand the people they for care and, in turn, design experiences that inspire loyalty and trust


Part of Beaumont Health, Beaumont Hospital, Royal Oak is a 1,100-bed hospital that is a major academic, research and referral center with Level I trauma designation. It was named Michigan’s first Magnet-designated hospital for nursing excellence and is a member of the Children’s Hospital Association. The hospital ranks among the top hospitals in the United States for inpatient admissions and for surgical volume. Beaumont, Royal Oak has been named the “most preferred hospital” in a five-county area for 21 consecutive years in a consumer survey by NRC Health. Beaumont, Royal Oak is the No. 2 hospital in Michigan with nine national medical specialty rankings on the 2016-17 U.S. News & World Report “America’s Best Hospitals” lists. Beaumont is the exclusive clinical teaching site for the Oakland University William Beaumont School of Medicine.