Patient & Family Centered Care

We recognize the important role families provide in supporting the health, healing and well-being of patients in their health journey. We provide an environment where families are valued and honored members of the care team.

We believe that partnering with patients and families is essential to the care we deliver.

What is patient & family centered care?

Patient and family-centered care is our partnership with patients and their families to provide a collaborative, shared-decision making atmosphere that provides a safe environment and improves outcomes. We want to support and encourage the well being of our patients in all levels of care through partnerships. Our patients define their family, and are encouraged to participate in their care at the level they desire.

Our care delivery model is based on 4 core concepts: respect and dignity, information sharing, participation, and collaboration. It is our mission to provide compassionate, extraordinary care every day.

We promise to

  • listen, honor and respect your perspectives and choices
  • communicate complete information honestly
  • support and encourage participation during your care, at the level you choose
  • partner with you and your family to help improve quality and safety
  • preserve a quiet and healing environment
  • provide family lounges to gather and rest
  • include you in hourly rounding and bedside shift reports
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In our continuing effort to improve the experience in patient care, we are committed to partnering with patient and family advisors in everything we do. Therefore, we are encouraging patients and family members to volunteer as advisors and partner with us in many innovative ways. Learn more »